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Innovative facilitation at C2C

It seems that today’s buzzword in business is “innovation”. Knowing what to do about it leads to a whole lot of questions:

  • What is it?
  • What’s driving us to want to do it?
  • How do we do it?
  • How is it sustained?

Unravelling the innovation “it” for clients is an exciting challenge! That’s why innovation is one of the four operating principles of our consulting practice.

And so we have introduced a creative, facilitated approach to problem solving and strategic planning using a hands-on, visual and interactive tool based on the LEGO® SERIOUS PLAY® methodology (LSP).

Organizations typically bring groups together in a facilitated setting to achieve a number of different goals: to build common knowledge of something, to create stronger working bonds, to leverage different perspectives in solving problems, developing plans, among other things.

LSP achieves these business goals through a well-researched process of “play with purpose”. (Download research paper.)

Introducing an element of play will invigorate traditional group discussions by providing a concrete medium through which to share ideas and test assumptions, resulting in more efficient delivery of outcomes in a positive and fully engaging environment.

LSP is a proven tool delivered to groups by certified facilitators, globally; well-known companies such as NASA, Google, Shell, Microsoft and others.

How it works

The methodology begins with the belief that each participant has a valuable contribution to make, so the process seeks to thoroughly engage and elicit feedback from every individual.

When combined with goal-structured play, a unique opportunity materializes to unleash business creativity and deep insight in the following ways:

First, the hands-on building component (utilizing specially chosen LEGO® brick and materials) accommodates the different styles of learning inherent among individuals: visual, auditory and kinesthetic.

Second, through the creation of physical models serving as metaphors to focus the discussion, territorial, positional and hierarchical sentiments are isolated and diminished, naturally leading to a safe and inclusive environment for conversation.

Third, the process enhances innovative problem solving by the human intellect beyond a traditional boardroom discussion, through what is known as thinking with the hands, and listening through the eyes. Physiologically speaking, research shows that the hands are connected to 70-80% of the brain’s neurons.

There couldn’t be an easier way to engage all of our brain’s thinking capacity!

The facilitated workshop process includes steps that support skill development. No prior experience necessary. The building activity itself is not focused on creating a true physical representation, but to encourage the use of metaphors and provide an object for mutual reflection and conversations among participants, which are key to the process.

Beginning with a clear understanding of the focus and objectives of any facilitation assignment, a C2C consultant will design a facilitated session using the LSP methodology and work closely with the group to overcome barriers often associated with diverse perspectives, personalities and levels of authority.

Innovative thinking

Recently C2C was involved in designing and delivering a forum on innovation to a large audience of CEOs in a very technical sector.

The keynote speaker, a leading Canadian futurist, shared with the audience a few simple reasons why companies generally didn’t innovate.

Among the them, he noted that avoidance is based on the fact that innovating requires you to do things that you’re not good at doing (which can make you look foolish), and further requires the taking on of new risks which can cause people to question a leader’s judgement.

Applying this non-traditional facilitation to your group session can be a ground-breaking, first-step in the development of a creative, innovative culture within your organization.